Shipping policy
Shipping Policy
Last updated: January 18, 2026
1. Order Processing Times
All orders for 8lu Verus are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
-
Note: During high-volume periods (such as new collection launches or Christmas), processing may take up to 3 business days.
2. Domestic Shipping Rates and Estimates
We ship Australia-wide using Australia Post. Shipping charges for your order will be calculated and displayed at checkout.
-
PO Boxes: We deliver to all Australian PO Boxes and Parcel Lockers.
-
Local Delivery: (Optional: Add if you offer local drop-off in specific postcodes).
3. International Shipping
We currently offer international shipping to select countries.
-
Estimated Delivery: 3–10 business days for Express; 2+ weeks for Standard.
-
Duties and Taxes: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. 8lu Verus is not responsible for these charges if they are applied and are the responsibility of the customer.
4. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
5. Potential Service Interruptions
Deliveries may occasionally be delayed due to variables outside of our control, such as extreme weather events or carrier delays. Current updates (Jan 2026) indicate potential bushfire-related delays in parts of Victoria; we will monitor these situations and inform affected customers.