Terms of service

Terms of Service

8lu Verus – Terms of Service Last updated: January 18, 2026

Carrier: We primarily use Australia Post for all domestic and international shipping.
Handling Time: Orders are typically fulfilled within 1–2 business days of the order being placed.
PO Boxes: Since we use Australia Post, we are able to deliver to PO Boxes and Parcel Lockers across Australia.
Tracking: Once a label is created, you will receive a tracking number via email. Please note that tracking may take up to 24 hours to update after lodgement.

Change of Mind: (Optional: Insert your policy, e.g., "We offer 14-day returns for change of mind, provided the garment is unwashed and in original condition.")
Faulty Items: In accordance with Australian Consumer Law, we offer repairs, replacements, or refunds for any items that arrive with a manufacturing fault.

8lu Verus is not responsible for packages that are lost or stolen after they have been marked as "Delivered" by the carrier.